Our quality policy
Quality is a process of continuous development
At Alex Stewart Romania, we consider quality not only an objective to be reached, but a process in continuous development. In this respect, we continuously invest in the development of our employees and work processes.
Our purpose
Our main purpose is to ensure continuity of the trust built for the services provided to our clients, in accordance with standards and legal conditions.
Our principles
- Objectivity
- Authenticity
- Applicable, rapid and correct services
- Equal services for all our clients
Our quality policy
- Carrying out services for clients in accordance with Standard SR EN ISO/IEC 17020:2012
- Providing examination results correctly and safely within a short timeframe through the use of equipment and methods whose accuracy is proven
- Complete client satisfaction
- Applying the principles of objectivity, equality, independence and confidentiality of client information in the services performed
- Following educational and scientific progress and putting it into practice to improve the quality of inspections and personnel
- Ensuring continuity in the field of quality by studying and applying our Quality Management System by our employees and by eliminating shortcomings
Based on these principles, we guarantee satisfaction of our clients’ requirements at the level of expectations and wishes, and we perform our services in accordance with the purpose of the contract, specifications and company rules.